Terms and Conditions

Mission Statement:

FLEXIBLE FILING SOLUTIONS is a customer satisfaction driven independent distributor of filing systems and supplies offering timely, cost-effective and flexible solutions from a wide array of manufacturing partners. We maintain a sizeable inventory of products suitable for our market area. Your satisfaction is our goal.

Stock and Custom Product Policies:

  • We strive to respond to your needs as quickly as possible. Orders for stock items are shipped the same or next day with the same day shipping cut-off at 10:30 AM. Orders placed later than 10:30 can still ship the same day by sending your own courier. Our in-town shipping is by Monarch Messenger.
  • Stock products are returnable within 30 days with a return authorization number and providing the full quantity is perfectly saleable in original cartons. Return delivery must be prepaid. A re-stocking fee of 25% may apply to cover original delivery and handling.
  • Stock product pricing includes FREE delivery within Calgary except where specifically stated. We don't like surprises and you shouldn't get one when you see your invoice and find a delivery charge. Custom products may be FOB factory with freight added at cost. They will be quoted as such. Freight charges will be added to out of town orders.
  • Custom products are subject to a minimum 5% over/under with the shipped quantity invoiced as complete.
  • Custom products and or custom colours are not returnable. 
  • Please check your order for accuracy and/or damage upon reciept. 

Credit:

  • Terms are Net 30-days on approved credit. You can download a credit application Here. We appreciate your efforts to pay in a timely manner.
  • We accept VISA, MasterCard, cheques and EFT. If you wish to pre-authorize your credit card instread of using it online you may download the Credit Card Authorization form here,  and fax it to us at 403-723-9980
  • Orders over $10,000.00 require a 50% deposit. Balances are invoiced upon completion and due within the above terms.
  • Second-hand equipment sales have a deposit requirement on any value.

If you have any questions on setting up your account please call us at 403-724-9380 or toll free 877-724-9380 or simply send us an e-mail.