Terms and Conditions

Mission Statement:

FLEXIBLE FILING SOLUTIONS as part of ACME Visible Filing Systems  is a customer satisfaction driven independent distributor of filing systems and supplies offering timely, cost-effective and flexible solutions from a wide array of manufacturing partners. We maintain a sizeable inventory of products in Burnaby suitable for our market area. Your satisfaction is our goal.

Stock and Custom Product Policies:

  • We strive to respond to your needs as quickly as possible. Orders for stock items are shipped the same or next day with the same day shipping cut-off at 10:30 AM. 
  • Stock products are returnable within 30 days with a return authorization number and providing the full quantity is perfectly saleable in original cartons. Return delivery must be prepaid. A re-stocking fee of 25% may apply to cover original delivery and handling.
  • Stock product pricing does not include delivery Custom products may be FOB factory with freight added at cost. They will be quoted as such. Freight charges will be added to out of town orders.
  • Custom products are subject to a minimum 5% over/under with the shipped quantity invoiced as complete.
  • Custom products and or custom colours are not returnable. 
  • Please check your order for accuracy and/or damage upon reciept. 

Credit:

  • Terms are Net 30-days on approved credit. You can download a credit application Here. We appreciate your efforts to pay in a timely manner.
  • We accept VISA, MasterCard, cheques and EFT. If you wish to pre-authorize your credit card instread of using it online you may download the Credit Card Authorization form here,  and fax it to us at 604.668.8386
  • Orders over $10,000.00 require a Min 50% deposit.  Balances are invoiced upon completion and due within the above terms.
  • Second-hand equipment sales have a deposit requirement on any value.

If you have any questions on setting up your account please call us at 403-724-9380 or toll free 1-800-663-9111or simply send us an e-mail.